A: We aim to see you within 7 working days following the initial request. We will endeavour to work around your own schedule, so should you require a visit after this, or of a weekend, then that can be accomodated.

A: BuildSure can supply all fittings for you if you require, and we are happy to fit any fittings which you wish to purchase.

A:Because we are committed to providing you with a personal and tailored service, we are also able to offer services which aren’t apparent on the website. Please call an advisor on 0800 088 6104 for more information.

A:We provide you with your own project manager so that the service is personal to you. At BuildSure, we recognise that clients do not want to be passed from person to person, and we want your project manager to build a friendly working relationship with yourselves so that you feel comfortable asking should you have any questions. Your project manager will get to know you and your personal requirements to ensure that tailored service is met.

A:All quotes are valid for 3months from the date on the quote (excl. third parties products). We always stipulate the exact date of expiry on all invoices also

A: Currently we offer payment by cash, cheque, postal order and BACS.

A: Yes, we carry 1m public liability insurance.

A:Our quotation is inclusive of the cost of labour and building materials.

A: Although we are not an emergency service, our contractors and trades will respond to emergency calls.

A: Our plumbing contractor is Gas Safe Registered (previously known as Corgi) and certify all works. Our electrical contractor are NICEIC registered and all works are certified for 10years.

A: £20 per half-hour for the first half-hour, £15 each other half-hour, plus £20 callout. Evening and weekend work is charged at a 50% premium.

A: A 20% deposit is required upon order and confirmation of works. A further 60% is to be paid upon delivery of large materials like kitchen units or bathroom suites. When the project is complete a final installment of 20% will be due.

A: We have over 30 years collective experience in project management and house building.

A: During the initial visit we will spend time discussing your proposals and finding out what you want to achieve. We will discuss the options that you have available along with the feasibility and implications of these options. The objective of the initial visit is to make sure you are fully informed and in the best position possible to make a decision and move forward

A: Provided there is sufficient headroom, most roofs can be converted. You need to think about what type of conversion you want, where the stairs will go and what changes may be needed to the plumbing system.

A: You should consider the size, location, age and free space around your property when assessing whether your property is suitable. Properties that are listed or in a protected position may not be able to gain permission for any changes so you should always check with your local authority for any special regulations in your area. We will be able to provide you with the best advice on the suitability of your home.

A:Building Regulations approval is a separate matter from obtaining planning permission for the work you may wish to carry out. In certain cases, you may not require planning permission but will require meeting building regulations. For example, if you need to underpin your foundations or wish to install double glazing.

A: In England and Wales, the Building Regulations apply to defined building work and they set standards for the design and construction of buildings to ensure the safety and health for those in or about those buildings. The building regulations do not stop there but also include requirements to ensure that fuel and power is conserved and facilities are provided for people, including those with disabilities, to access and move around inside buildings.

A: The construction of new buildings, substantial alterations and additions or a fundamental change of use of land or buildings will, in most cases, require planning permission. Planning permission is not generally needed for internal alterations to buildings that do not affect their structure or external appearance, for small external works, or most works of repair and maintenance. However you should always check first.

A: If you are intending to carry out “Building Work” as defined in Regulation 3 of the Building Regulations, then it must comply with the Building Regulations. If that is the case, you will then need to seek approval from a building control body (who doesn’t necessarily have to be the local authority).

A:A good starting point is to ask friends, neighbours or other homeowners who have recently had work along with checking directories. Alternatively, we have a good (and ever increasing) list of reputable architects who may be suitable. If you need assistance, we will be able to handle this process for you.

A: We need about 14 days notice in order to start the project. And we always try to be flexible for our clients.

A: Yes, we remove all waste from the site and where possible send the waste material to be recycled

A: Yes, each type of work comes with different guarantee terms but generally all our installation comes with 12 month guarantee, a completion letter will be sent to you including all your work guarantee information. For larger projects we can offer an insurance backed guarantee on the work that we carry out.

A: Yes, once the project is complete, you will receive two courtesy visits by your project or sales manager to answer any questions you may have, or to record and resolve any issues which may have arisen. These visits will be around 7 and 28 days after you move in.

A: Call our sales team on 0800 0886104 and who will be happy to answer any questions